Privacy Policy

This Privacy Policy applies to information collected by Arrowshine International ("Arrowshine", "we", "us", or "our") through the website at arrowshineint.com and in the course of providing outsourced healthcare, letting, and recruitment services to our clients. Arrowshine is headquartered in Ahmedabad, Gujarat, India.

1. Information we collect

We collect information in three ways: information you give us directly, information collected automatically when you use our website, and information received from our clients when we act as a service provider on their behalf.

Information you provide

• Name, business email, company, and phone number submitted through our contact or quote forms.
• Message content, project brief, or role details you share when requesting a proposal.
• Email address if you subscribe to our newsletter.
• Any additional information you choose to share with our team.

Information collected automatically

• Device and browser information (type, version, operating system, language).
• IP address and approximate location derived from it.
• Pages viewed, referring URL, and interaction data used to improve the site.
• Cookie identifiers — see our Cookie Policy for details.

Information from our clients

When we deliver services (for example healthcare revenue cycle work, UK letting back-office support, or recruitment operations), our clients may share personal or business information about their staff, tenants, patients, or candidates so that we can carry out the agreed work. In these cases the client is the data controller and Arrowshine acts as a processor or service provider under the client's instructions and contract.

2. How we use information

• To respond to enquiries, prepare proposals, and provide requested services.
• To operate, secure, and improve our website.
• To send occasional updates or newsletters where you have opted in.
• To meet legal, tax, and record-keeping obligations that apply to our business.
• To detect, prevent, and address technical issues or misuse.

We do not sell your personal information, and we do not use website enquiry data for advertising profiling.

3. Legal bases

Where the UK GDPR, EU GDPR, or similar laws apply to visitors, we rely on the following legal bases:

• Consent — for optional cookies and newsletter sign-ups.
• Contract — to respond to your requests and deliver services.
• Legitimate interests — to run and improve our website, and to communicate with prospective business clients.
• Legal obligation — to comply with laws that apply to us.

4. Sharing information

We share information only where necessary, with:

• Trusted service providers who help us operate the business — for example website hosting, email, analytics, and productivity tools — under confidentiality obligations.
• Our clients, where the information relates to work we perform for them.
• Professional advisers such as auditors, accountants, and lawyers.
• Authorities where required by applicable law.

We do not transfer personal information to third parties for their own marketing purposes.

5. International transfers

Because Arrowshine is based in India and serves clients across the US, UK, and other regions, personal information may be transferred to and processed in countries other than the one in which it was collected. Where required by applicable law, we put contractual or other safeguards in place to protect transferred information.

6. Data retention

We keep personal information only for as long as necessary for the purposes described in this policy, or as required by law and our client agreements. Enquiry data is typically retained for the duration of our commercial relationship and a reasonable period afterwards for record-keeping.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information — including access controls, encrypted transport for our website, and confidentiality obligations for staff and contractors. No system is completely secure, and we cannot guarantee absolute security.

8. Your choices and rights

Depending on where you live, you may have rights to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete information we no longer need to keep.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Complain to your local data protection authority.

To exercise any of these rights, email info@arrowshineint.com. Where we process information on behalf of a client, we will forward your request to that client.

9. Children

Our website and services are intended for business users. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Material changes will be highlighted on the site where appropriate.

11. Contact

For privacy questions or requests, contact us at info@arrowshineint.com.